Ticketing System Management: Implementing and managing a ticketing system to efficiently track and prioritize client support requests. This includes logging tickets, assigning them to appropriate technicians, and ensuring timely resolution and follow-up.

Hardware and Software Troubleshooting: Assisting clients with diagnosing and resolving problems related to their computers, laptops, mobile devices, printers, and other hardware components. This also includes troubleshooting software issues such as application errors, compatibility issues, and configuration problems.

User Account Management: Managing user accounts, permissions, and access rights for clients’ IT systems and applications. This involves creating, modifying, and deleting user accounts as needed, as well as resetting passwords and troubleshooting login issues.

Email and Communication Support: Providing support for email systems, including configuration, troubleshooting, and assistance with email clients and webmail interfaces. This may also include support for other communication tools such as instant messaging and video conferencing platforms.

Network Connectivity Issues: Assisting clients with connectivity issues, such as Wi-Fi problems, network configuration errors, and internet connectivity issues. This involves diagnosing network problems, troubleshooting routers and switches, and working with internet service providers to resolve connectivity issues.

Virus and Malware Removal: Helping clients identify and remove viruses, malware, and other security threats from their computers and devices. This includes running antivirus scans, performing malware removal procedures, and providing recommendations for improving security posture.

Software Installation and Configuration: Assisting clients with installing, configuring, and updating software applications on their computers and devices. This includes providing guidance on software licensing, compatibility requirements, and best practices for installation and configuration.

Mobile Device Support: Providing support for smartphones, tablets, and other mobile devices used by clients for work purposes. This includes troubleshooting mobile device issues, configuring email and other applications, and ensuring security compliance for mobile devices.

Documentation and Knowledge Base: Creating and maintaining documentation and knowledge base articles to help clients troubleshoot common issues and perform self-service tasks. This empowers clients to find solutions to their problems independently and reduces the need for repeated support requests.