Managed IT Services
We at Adib Technology Services take responsibility for maintaining, Monitoring and managing your company’s IT infrastructure and systems, to allow your company to focus on its core operations while leveraging the expertise of our manage services
- Network Monitoring and Management: Proactively monitoring clients’ network infrastructure for performance, security, and availability. This involves deploying monitoring tools, detecting and resolving issues remotely, and performing routine maintenance tasks to prevent downtime and disruptions.
Help Desk and Technical Support: Providing a centralized help desk service to handle user inquiries, technical issues, and support requests. Help desk support may include phone support, email support, live chat, or ticketing systems to track and prioritize support requests.
Server and Infrastructure Management: Managing and maintaining clients’ server infrastructure, both on-premises and in the cloud. This includes provisioning and configuring servers, monitoring performance and resource utilization, and implementing backup and disaster recovery solutions to ensure data protection and business continuity.
Desktop and End-User Support: Assisting clients with troubleshooting and resolving issues related to their desktop computers, laptops, mobile devices, and peripherals. This includes diagnosing hardware and software problems, installing updates and patches, and providing guidance on using software applications.
Security and Compliance Services: Assisting clients with implementing security best practices and compliance controls to protect against cyber threats and ensure regulatory compliance. This may include security assessments, vulnerability scanning, security incident response, and compliance audits.
Cloud Services Management: Helping clients leverage cloud services such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). This includes deploying and managing cloud resources, optimizing costs, and ensuring security and compliance in the cloud environment.
Backup and Disaster Recovery Solutions: Implementing data backup solutions to protect clients’ critical data from loss or corruption, and providing assistance with data recovery in the event of a disaster. This may include setting up backup schedules, testing backup integrity, and restoring data from backups when needed.
IT Consulting and Strategic Planning: Providing expert advice and guidance to clients on IT strategy, technology investments, and digital transformation initiatives. This may involve conducting IT assessments, identifying areas for improvement, and recommending solutions to align IT with business goals.
Vendor Management and Procurement: Managing relationships with third-party vendors and service providers on behalf of clients. This includes procuring hardware and software licenses, negotiating service contracts, and coordinating vendor support and maintenance activities.
Training and User Education: Providing training and educational resources to help users understand and maximize the value of IT systems and technologies. This may include user training sessions, documentation, and ongoing support to promote IT literacy and adoption.